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ClaimsPoint Review

3

Β·

Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
Vertical Industry, Financial Services

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Description of ClaimsPoint

Improving customer service and satisfaction, streamlining business processes, and reducing costs.

Reviews

Global ratings 3
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    3
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    0
  • 3
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Type of review

Revainrating 5 out of 5

Expensive solution, difficult support

The ease of use for our employees to access their claims information at any time from anywhere is wonderful! I do not like that it has been hard keeping up with updates as they have changed things frequently in recent years (not sure if this was intentional or just poor planning). In my organization we had previously used another program which helped us manage all insurance related paperwork/files but unfortunately did very little when you got into an actual claim situation - even after…

Pros
  • Easy interface, quick response support team via phone call vs e mail responses only once ever sent back then ignored..and no reply within 3 weeks..originally called every day until finally told "we will get someone else"...repeated calls each hour daily till resolution...even more frustrating than getting NO RESPONSE!!!!! All emails answered promptly....unlike others who

Revainrating 5 out of 5

Simple, Easy Processes and User Friendly

It's easy to navigate through different sections of claims processing from start-to finish with all steps in order for you at one location! There is nothing I dislike about this program other than it could be more user friendly but that would just require some additional training which they are willing to provide if requested by an employee who needs help learning how to use their system better. This software has been very helpful because we can process our claim information online instead off…

Pros
  • No need call centers, no waiting hours etc., everything happens efficiently right away when necessary without delays as required before previously using previous systems like VeroProclaim
  • The navigation bar doesn't always respond correctly even after refreshing.
  • Search
Cons
  • Secret

Revainrating 5 out of 5

Works really good but needs improvements

I like that it has an easy to use interface with all of our departments. It is also very simple to navigate from one department to another. The only thing I dislike is how slow it can be sometimes, especially if you have a lot of forms open at once. Sometimes when we are using other applications it will take at least 30 seconds for the application to switch away from Claimspoint so it is not as convenient as it could be. You just have to make sure that you are always working in a single…

Pros
  • User friendly tool
  • Great support system.
  • Easy ways (quick or through email)
Cons
  • Secret