Review on CloudSPRT by Bill Forbis

The customer service aspect is really what I love most about this software, it's great because we can get in contact by email or through the apps at anytime 24/7 for any issue. If there aren't emails available or you don't have access via app then its hard to reach them as they are very busy working. Having all of our tickets logged into one place makes everything much more organized when looking back over time. We're able to easily see where things stand and how long each ticket has been resolved versus still open. It also helps us keep track of how many times something was reported so we know if an individual needs help again.