The analytics are fantastic, they have very flexible reporting capabilities that can be used in many ways when it comes down to analyzing data from deals or leads/customer interactions. It's super easy! You don't need any training - just download their app (if you're using mobile) and get started right away. There is an abundance of plugins available so there really isn't anything I dislike about this software too much if we did something wrong then we would know because our support team will help us fix issues as soon as possible. Our reps use this everyday while out doing business trips, attending events etc... They love how organized everything becomes at one time which saves them loads over having multiple computers open up each day looking into different things like CRM systems / emails ect..