Header banner
Revain logoHome Page
Mark Gardner photo
1 Level
747 Review
40 Karma

Review on ReplyOne by Mark Gardner

Revainrating 5 out of 5

All-in One Solution For Your Customer Service

I like the fact that it's an all in one platform. It helps with tracking responses from customers and internal employees. The only thing I don't like about this system is that you have to pay for extra modules if you want more functionality. This is a great tool to use, but I would highly recommend that anyone who is looking for something simpler take advantage of free trial. We're using this to track our customer service performance, which has helped us reduce overall response time (time between when someone makes a request and when we get back to them).

img 1 attached to ReplyOne review by Mark Gardner



Pros
  • All inclusive software.
  • Very easy accessable data reporting features no need or ability needed through other platforms such as Salesforce etc..to collect information within your business environment/organization; instead everything can be done easily by emailing replyone via their website form at http://replyonemediaandmarketingplatformsforbusinessesoftwarewebsemailtrackingresponseperformancerepliesenterprisetrackingemailcampaignsmarket
Cons
  • Some problems