I particularly like how it is easy to set up, maintain as well has all of my billing information in one place! It does require some technical skills but not too much - very straightforward if you know something about computers or have someone who can help out once setup.
The customer service could be better also; they are great at what their doing though which really helps for us small businesses/sole practitioners looking into electronic data entry solutions without spending thousands!! Great product overall especially during these times where we need more efficiency than ever before within our practice management process.