It has helped us keep up-to date of our clients needs so we can provide them best service possible at all times! This tool helps me stay organized as well by keeping my files together for easy access when needed.- it's not very user friendly but I think they are working hard towards making improvements - this would help make things easier especially if you're new or don't know how everything works already!! Good product overall though.
We use BiddrTrace daily since its been implemented into one location now instead having spreadsheets everywhere which was causing issues before.