The process of getting my doctor's approval so I could have an appt was very straightforward! Super easy for me as a disabled person who does not drive or see doc'y face-to-face but rather online. The only thing I dislike about this product has nothing really with their website - it's just an awesome service they offer. It helps streamline physician visits, appointments ect because we can do them remotely (from home) through our phones/ipads instead taking up precious time in his office hours. I like how easy it was for my staff members to use this system compared with other systems we used previously. The interface could be improved in terms of navigation but overall, not much dislikes about the product so far! We are able to track patient appointments and provide an overview of all our clinic activities. This has helped us improve productivity and efficiency at work.