The process of getting my doctor's approval so I could have an appt was very straightforward! Super easy for me as a disabled person who does not drive or see doc'y face-to-face but rather online. The only thing I dislike about this product has nothing really with their website - it's just an awesome service they offer. It helps streamline physician visits, appointments ect because we can do them remotely (from home) through our phones/ipads instead taking up precious time in his office hoursβ¦