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804 Review
89 Karma

Review on Brisk Support by Andrew Young

Revainrating 5 out of 5

An exceptional customer service application for busy companies

The best thing about this software was its ease of use when it came to integrating with our CRM system; we were able to have all contact information easily accessible without having to manually enter each piece into another tool separately.

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I also appreciated how easy it was keeping track of who had responded to what ticket or inquiry that day so everyone knew where they stood compared to others within my team. There wasn't anything bad at first but now there are some minor bugs here and there which make me wish everything worked flawlessly from beginning to end! It's not something worth worrying about if used correctly because once integrated with other systems like Salesforce it will be almost impossible to go back! We've been using this product since 2015 (since inception) and no issues till date. Before implementing this support platform we didn't know exactly whom to assign certain cases/inquiries to due to lack of proper documentation available online regarding internal.

Pros
  • Also love being sent reminders via email notifications whenever assigned tickets require follow up actions before closing out them appropriately
Cons
  • There are disadvantages