It is very flexible to customize the solution that suits your business needs.The support team is very responsive and always there to assist with any queries. I would recommend this for those who are looking for a product that is highly flexible and easy to customize. I would say the support team could be improved. It is very user friendly and simple to implement. This is a one stop shop for all your ITSM needs.The product is designed to be flexible and easily customizable. We are able to track our assets and ensure that they are not in use.