The ease of use was one thing that got me into using it, I could not even tell there were any downsides to this product!! Not only did they have software for my needs but their customer service team goes above and beyond! They are always quick to respond when you do need assistance or if something does go wrong in between updates. You can't beat them price wise either as well because its amazing what all services come included in such an affordable subscription fee I would definitely recommend trying out ministry assistant. There's nothing negative about this product to be honest so far we dont know anything specific. We've used several other accounting softwares over time including some free ones etc before finding MAsoftware which was exactly what we needed, very easy to set up right away & get started (even without previous experience).