Review on Keyless Entry Electronic Deadbolt Door Lock Set With Passage Handle Combo For Exterior Doors, Matte Black Finish By MiLocks BTF-02MB by Dominic Ceo
Terrible Product, Terrible Company
I bought this product and they refused to provide me with any customer service. I left messages on their machine letting them know that the lock was malfunctioning, not locking and I live in a city so was trapped at home until the issue was resolved. I let them know that my area was not safe and it was incredibly dangerous to leave my door unlocked when I went to work therefore not an option. I left over half a dozen messages pleading for assistance, each time I received their snotty voicemail basically saying figure it out yourself. Not once did anyone attempt to call me back because I hadn't followed their tedious protocol. STAY AWAY FROM THIS COMPANY, THEY ARE GARBAGE. JUST LIKE THEIR PRODUCTS.
- The longer handle is not locking
- Inside piece that has deadlock turn is black mastic and not brass as shown when ordering.
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