Review on Brisk Support by Todd Stovall

I love that it's so simple yet powerful (and free!)I also like how easy everything can be organized with tags or filtersBrittany from our support team was able assign me one of her employees' jobs instead if taking over an existing ticket! If there are any problems/bugs we have been experiencing lately they aren't automatically fixed by my coworkers but rather send them back up through myself via eMail which isn;t ideal when working remotely every dayIt would definitely benefit us all greatly were Brittany not assigned anyone else who could take ownership off these issues since she works remote herselfAlso please consider adding self scheduling options where people don'; thave too many open tabs at onceCan do anything related around IT stuff - nothing specific has come out super difficult however some things just seem complicated compared othersWe will keep using this product because its very helpful &amp does what needs doing without having multiple accounts /.