It's very user friendly! I like how it can be used by non techies as well so they don't have any issues managing their insurance accounts or paying bills online with this software - which makes my job easier because i'm not having them call me all day about billing questions etc (which would take up more of our time).
The only thing we dislike are some missing features but those will hopefully come in future updates since its such an amazing tool at present!! Definitely recommend using if you're looking into something similar/easy enought o manage your clients' policies via internet rather than over phone calls every month when renewing contracts.