The best thing about this software is that it has so many features, which can be used for different purposes in our organization. I like its interface very much as well. It's not difficult to use at all since we have been using it from last one year now. There are some minor issues regarding compatibility of certain softwares but nothing major. We mainly work online through emails or social media platforms such as Facebook etc., hence having an app was really helpful because then you don't need to go back-and-forth between two websites just to send out messages/emails.