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1 Level
743 Review
28 Karma

Review on Zelis ACH by Mark Powell

Revainrating 4 out of 5

Great customer service and very responsive

I love that they are so quick with their replies/help! They really listen when you explain your situation or concerns about how much money is getting deposited into an account vs what amount was expected at all times during treatment of patients in our clinic (and insurance).

img 1 attached to Zelis ACH review by Mark Powell

Sometimes there can be some delays depending upon where we're located geographically since it's not always easy for them from afar as well but overall this has been great!! We've received help multiple time now while also trying different payment methods through other companies such us Blue Cross which wasn't working too smoothly either - sometimes taking longer than needed etc.. As longs if someone who wants prompt answers regarding problems within billing issues then definitely considering using Zeli Payment services. The best part being able get fast responses via email rather quickly without needing phone calls everytime something needs attention because my staff just doesn;t have enough hours throughout each day nor do most people want call center options like AT&T does due.

Pros
  • The staff is very helpful and friendly and they have great customer service
Cons
  • Sometimes there can be delays with certain issues but overall they have been great so far and we're very happy with the service