There are many complaints about connectivity. If you don't have a gateway, you can only use your phone to lock and unlock your door from about 20 feet away via Bluetooth using the phone app. This package comes with the gateway and you must install it within range of the door to integrate the remote options. I use Alexa and she works great. I keep finding new options to use with the lock because there are so many. Will update if there are any issues but I'll start with 5 stars because it's currently working great!
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