I like how easy it was for me as an account manager to use this system daily! It's very user friendly which makes my job easier when dealing with customers who are not always computer savvy. The only thing i disliked about safe choice billings service is they do charge you extra money if your customer has more than one property in their portfolio (which can get expensive). If anyone needs help getting started using safechoice utilities please give them a call or email us at info@safechoicenutilitybilling.com we will be happy to assist you. We have been able to save our clients thousands of dollars by implementing Safe Choice Utilities Billing into there business model so now all bills go through this program instead of having two separate programs - saving time & resources!!