I like how simple this program is - all of my business files are in one place, so if they need any information from me or have an issue with something there's only 1 person who can help them! It would be nice for some things such as emailing customers but overall everything works well together once set up correctly (easy user interface). If someone needs access/help right away then sometimes their questions aren't answered immediately which leads people not being satisfied by what we offer at our office because no solution was found quickly enough through other means.