I love how easy it was for me as an owner of multiple dogs at once! It's very user friendly because everything can be found in one place which makes life easier when training my own staff members who are new into this profession (and not computer savvy). The only thing i dislike about ITKG&T has been their website being outdated but they have since updated things over time so its getting better now :) There isn't anything major we don;t like however there might some features where our employees could use help understanding them fully instead relying solely off us explaining these products/features -.- We've used other services such as Doggy Daycare before therefore had experience using different websites thus making transitioning much smoother than others out here doing business online without any prior knowledge haha :P.