The speed of response is very fast! I have used other options for my business but they were slow at best so far as responding in an actual time frame was concerned (my customers are impatient!).
Sometimes it can be difficult getting your dispatcher's attention because there may not always seem like much work going on with them when you first log into the system. It takes some practice before things get easier though once that happens everything else falls right back into place quickly enough too! We've been able to respond more efficiently than ever now thanks to this software - our customer service has improved tremendously since we started using it last year/year ago!!