
The insert supplied has grooves. Based on customer photos, I'm not the only one getting combed inserts. However, the photo of the product shows an insert with a smooth surface on both sides. It doesn't work for us because when closing, the dorr pulls the insert out as it's clinging to the ridges. There's a reason the old one was smooth (and no, it's not that the old one originally had ribs that got rubbed off, you can say it was perfectly smooth).

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