I like that it is easy to use and has all of the tools necessary for our business. It was very user friendly when we first started using it, but as time went on, it became less so. I wish there were more features in general, but it's worth it for the basics. It meets our needs perfectly. There are some things we would love to see added, but it works well enough for us right now. We have not had any issues with the program itself. It does exactly what we need it to do. Our team loves how efficient and effective it is. We can manage everything from one place including contracts, proposals, invoices and payments.