Fortunately I have not had to use my ladder in an emergency but I'm very happy with my purchase so far. It is easy to deploy, doesn't break windows and you can try it out prior to having to use it in an emergency. I was a little concerned that the attachment hooks would not feel secure on my windowsills but this fear was unfounded. They straddle perfectly and do not move around. They feel very solid. My only criticism is that it was rather difficult to attach the hooks to the ladder - definitely needs some strength which I don't have. I am going to purchase a three-story version for my third-level rooms.
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