The most beneficial thing about this product is its capacity for being able to connect with other applications like Sharecare Health Information Exchange (SHINE). The ability to store patient histories/records into one place was also very helpful as there are several places I need to go back in my patient history just to find something or look up another physician's notes that may have been made years ago. There were minor glitches when logging in using our password but it could have possibly prevented someone from doing things they shouldn't be doing if you're unfamiliar with how it all works. Some functions didn't work well (such as uploading pictures) but overall good experience! It connects seamlessly with SHINE so we can do everything within one application which cuts down time spent searching through multiple different systems. I like how easy it is for doctors in different clinics around town (and even out-of state) can use one electronic health record system instead of several separate ones! It's very helpful not having multiple systems when you're doing patient visits or seeing new clients/patients from time to time - just log into whichever computer works best with your provider network so we have all our info together without going back & forth between computers whenever necessary!!