The ease of use and customization, I can't think of anything i dislike! It's helped eliminate our scheduling problem, but it also has allowed us to see who does what best when we need them - which saves time because now we know if someone needs more training or not. It would be nice for multiple people with different roles/responsibilities in one department to have their calendars separate from each other as well. We don't currently do this (but may at some point) but it'd help make things easier if they could all access the same calendar.
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