The phone came in a secure white box from a Samsung repair center. The charger and cable are obviously new in the original packaging. I examined the phone carefully and found no indication that it had been repaired. I believe the phone is brand new and has never been used. It came with Verizon software installed. I removed the SIM card from my old "broken" phone and restored the data backup from the PC to the phone using Samsung Smartswitch software. Everything is back as I expected. The phone recognized the SIM card as soon as I restarted the phone and I was able to make and receive calls and send text messages right away. I am very happy with this purchase.
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