I like how it helps me organize my time which is great for running a home-based business. It has helped organize our work schedule so we can be more efficient with our tasks. Also there are many other features that have made managing this software very easy to use. Nothing in particular but when using an online program you want them to have some sort of customer service/support team so if something does go wrong they will help guide you through solving your issue. This software allows us to track client projects better than any previous system we used.