I really like that it allows me to see my pipeline at any time from anywhere in business - even if away! The customer facing side is also very nice as well when creating emails or campaigns for prospects/customers you want more activity coming your way soon (or just overall).
It can sometimes take some getting used too but once its set up everything works great!! Not much so far other then liking how quick this tool has been able solve our needs within only 2 weeks since going live last week :) So no complaints here yet :D Have had help along the journey by their support team who have helped us setup things properly etc which was awesome!