I like how simple everything is when using funeral homes that use Microsoft software products (such as Office 365). It also helps keep track of all our clients by keeping their contact info in one place so we can easily reach them via email or phone call if needed! Sometimes there are issues with internet connection but not enough time has passed since last update/restarting computer etc.. So far no major problems!! Nothing at al :) We have been able solve any questions regarding funerals quickly because they're already organized into folders within an excel spreadsheet which makes finding what i'm looking fo really quick. Also having access from anywhere gives us more flexibility than working off site sometimes! The only thing would be adding photos directly inside Excel instead going through online photo storage websites -.- This doesn't give me ease of mind though :p Hope my feedback was helpful ^^ Thanks again MS.