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France, Paris
1 Level
751 Review
27 Karma

Review on πŸ“Ά NETGEAR RAX15 - 4-Stream WiFi 6 Router: Fast AX1800 Wireless Speed (Up to 1.8Gbps), Ideal for iPhone 11, Samsung Galaxy S20, Covers 1500 sq ft & Supports 20+ Devices by Gary Knop

Revainrating 1 out of 5

Terrible product and support ZERO STARS

Set up the RAX15 after lots of trouble after which it lost connection overnight. Many hours of troubleshooting with CS; Finally reconnected to most of my devices. I still can't get a laptop to find the router even though it had no trouble connecting to the Comcast router I replaced. The laptop's network card has been proven to be working properly and has the latest drivers. He could see a dozen or more networks in my apartment building, but not the Netgear network! The laptop was also able to see and connect to my mobile hotspot normally. The increased technical support eventually admitted that they had a known issue with this router and the Intel NICs. But they refused to send me a new unit to test because the hardware was faulty even after I literally spent 5 hours of my time on the phone trying to solve the problem with a million stupid things. Sounds like a SW problem to me. Likewise, they refused to endorse their product because I had already spent too much time on the $99 product. I will never buy a Netgear product again! I should have known it was going to be a nightmare when it took me an hour to even find a phone number to contact tech support to even start the process.

Pros
  • Good thing
Cons
  • Something else