I love their customer service. My experience with BetterDoctor has been nothing but amazing. I've never been disappointed with their customer service. They always respond promptly and help you in the best way possible. I am not a huge social media user, but I do use their Facebook page to keep up on the latest news and to stay informed of any upcoming events that they have. I also use their website to stay up to date on the latest news. I like that they have a lot of useful articles that I can read. I also like that they give you access to the community. I feel like the information that I find on their site is helpful. I have not used their mobile app but I am planning to once I get a new phone. I don't think I have any dislikes about BetterDoctor. I am very happy with BetterDoctor. I recommend them to anyone that needs access to.