It's simple, it works! I really like how easy it makes things for our pilots in getting their logs submitted and keeping track of them with out having to rely on emails or hard copies anymore - all done from one place online using my computer/phone. Sometimes when we receive updates (or have questions) about something not working right, there aren't great ways for us as users to find answers. That being said though you can always contact support via phone call but sometimes they are just busy so waiting around could make your day more complicated than needed. There isn't much that i dislike other then maybe trying new features every now and again would help improve this software even further. The benefits mainly come down to time saved by making sure everything has been entered properly, especially at night after logging flights, which used to take forever before because of emailing.