So far I am very happy with my kettle. Warms well. I won't burn my hand pouring water into a mug. I love the look of the teapot! The company was very good at sending information and instructions to make it work and look better. I would definitely buy from this company again. I've had the kettle for a couple of weeks now and use it every day at least twice a day. If I have any concerns later, I'll let you know.
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