I didn't use the seller's refund option (see the rest of the review below) because I needed a VERY strong hook and holder, a floor doorstop to protect the door that also has a handrail . You never want to mount a safety rail on something that moves, like a person. When they slip and pull on the handrail to prevent a fall, there was some trouble receiving my order - however the seller's customer service was fantastic. Finally expedited shipping to me with a doorstop after it was "lost in transit" or something, over 2 weeks tracking by seller - WORTH THE WAIT!
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