The ease of use, how quickly it gets you up to speed with this software was one thing I really liked about NLAErx. It's easy enough for anyone in our organization but still powerful enough to allow us make changes as we learn more. There's nothing so far that has me looking back regretfully. Our only issue now (aside from new features being added all the time) is trying to figure out why some things aren't working exactly as they should be or are not functioning like they were designed to do. We have been able to get through most everything without any issues by using their support team via phone calls/email requests. This product will require training though if there isn't someone already within an area who can train others before implementing into place. If you're having problems getting started then look elsewhere until resources become available. With them around the clock help is never.