I like how it is very customizable so you can make your own layouts or use pre made templates as well! It's easy for first time users too - once set everything works fine from then on out (I've used other products in past). Nothing really bad about this product but there are some minor things which aren't intuitive at all. For example when using drop down menus instead of selecting an option directly by typing into text area box sometimes they don't show what was selected until after clicking off the field or pressing enter key multiple times. That could just be my machine though because we have several others here with no such issues. Also, while searching patients via search fields if another user types something close enough within two characters it will bring them back even thought their information isn't found yet! This makes finding specific records much easier than having to go through every single one individually.