I liked that you can make your own video announcement and upload it onto your account, as well as have photos taken of people who are already in photos displayed on the website. The customer service was not very friendly at all when dealing with any problems. I would not recommend this website to anyone. You may want to find another option for making announcements and uploading pictures other than through eziFuneral. We were able to put together our own video announcements using the different tools on the website. I like that you can create your own memorials for someone who has passed away as well give them one if they do not have their favorite or any of these things are already taken! It's nice because everyone in my family knows how much we love each other so it helps me know what kind words would be best when speaking about people close by such as deceased loved ones (or even just friends).