Overall rating: Greater than 5-star.We got this for dad to help ease pain in his neck and shoulders.Rate features- Pain relief: We only use the heat (from being microwaved), so far.- Scent: there is NO scent; that's why we got this product.- Softness: Irrelevant. The outside is "soft", but the key feature is weight. The pad holds itself in place around neck and shoulders. He / we love it.
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