I love Kitchen Aid products because they are a step above other comparable products. These brushes are no exception as their handles are thick and durable with soft ends. The 11-inch bottle brush's bristles are full and stiff enough to be brushed without scratching, and the rounded end is perfect for scrubbing the floor and sides at the same time. It can even be used on thin/delicate porcelain or crystal without worrying about scratches. The fine parts brush has stiffer bristles and is ideal for cleaning the bottom and sides of flat-bottomed items [coffee mugs and travel mugs] and areas around sinks that attract dirt. Sides of my cylindrical milk frother. The straw brush also has stiff bristles and a somewhat flexible wire rod with a safety tip on the end. soft to jump. I really think it was more of a packaging issue. Nevertheless, I recommend this brush set because no bristles were missing and the workmanship is otherwise good. Thank you for reading this review and I hope it was helpful.
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