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Indonesia, Jakarta
1 Level
694 Review
71 Karma

Review on ๐Ÿ“ถ ARRIS Surfboard SVG2482AC - 24x8 DOCSIS 3.0 Cable Modem Plus AC1750 Dual Band Wi-Fi Router and Xfinity Telephone, Max Speed of 1 Gbps - Certified for Comcast Xfinity Only (Renewed) by Scott Hadlock

Revainrating 4 out of 5

Very weak Wi-Fi signal

Installation was difficult, after spending 4 hours with Comcast phone technicians they gave up and asked me to make an appointment with one of the technicians ($70 per Visit). The technician was able to install the modem relatively quickly, but the next day the modem didn't work again, tried on the phone without success, after a lengthy follow-up visit by the technician it has been working for two days. Now I understand that all the problems I had before were caused by Xfinity's incompetence. Right now the reason I'm not giving 5 runs is because of the short range of WI_FI. I changed my rating from 3 starts to 4, the reason being that most of the issues with the SVG1282AC were due to the incompetence of Comcast's technical services. It took a total of 2 weeks, 2 technician visits and over 5 hours of phone calls to get the equipment fully operational, comcast agreed they were the root cause of all the problems. They still charged me $70.

Pros
  • Decent performance
Cons
  • Almost OK