The user interface for this software is very easy, which makes it ideal for those who are new to using this tool. It's also possible to create multiple workflows with different channels of communication. I like how flexible the system allows me to customize my form responses as well as send alerts through SMS or email notifications in case there are issues. Sometimes an error message pops up when submitting forms but does not let you know what went wrong if you don't have access to your account manager or admin staff member. If someone has been injured by another party please use this service! We've seen great results from implementing this product into our business practices. It's helped us streamline processes within our organization. Our team now communicates more efficiently and effectively about critical matters without having to deal with phone calls and emails back and forth. This has drastically improved customer service.