I love that it is easy for my staff to use, has great customer service support (which always comes in handy), and provides me with all of the information needed at once time when I need it most! There are some things about this program which could be improved upon but nothing too big or noticeable. The biggest thing would have been if they had more options available regarding what types of data you can pull from their system such as patient demographic info, insurance provider etc. It's very helpful because we don't really get much feedback after using our visit manager account so having access to these reports helps us identify patterns quicker than just going through paper charts ourselves.