I like that it has all my contacts in one place so there are no more calls back from people who were not even involved when we had our last conversation! It also makes scheduling appointments easier because you can see everyone at once instead just calling them individually or waiting until they call me about their availability which takes forever sometimes especially if someone isn't available right away!! Sometimes some things do take longer than expected but thats why its always better having multiple options rather then only 1 option since nothing will go wrong 100% every time anyways.