This company is excellent to deal with! I ordered a medium collar bc that’s what I always ordered for my dog.
I didn’t read the collar size and just assumed it would be ok. It turned out to be too snug on my dogs neck so make sure you measure your dogs neck size and read the company’s size chart before you order! I contacted the company to exchange it for a large and they answered me RIGHT AWAY and they were very FRIENDLY about it and sent out the large right away! I received it quickly and it is adorable! I will be using it for my dogs Christmas collar! ALSO if this helps when you put the letters on put a very thin piece of tape behind the letters to help hold them in place! The value I paid for a personalized item for what I got was so worth it!
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