Header banner
Revain logoHome Page
Luke Liu photo
1 Level
786 Review
74 Karma

Review on Chat2Desk by Luke Liu

Revainrating 5 out of 5

Excellent Customer Support Solution

I like that you can chat with customers who are not online or in your office at any given time to ask questions about products or services offered by my business - it's very helpful! It also helps keep track of how many times people have viewed our website / product pages which allows us to see what we need improve upon going forward (website design). For me personally, this was an awesome tool when starting out because there were no costs associated with using it other than paying $5 per month if they wanted additional licenses added onto their account. A lot less expensive compared to having someone physically come into work everyday so long as all parties involved know eachother well enough from prior interactions outside working hours/days where possible. The integration was very easy and it worked flawlessly. It was also so easy to customize the messages I wanted to send by just changing the text in my chat window, which I find extremely convenient. There's nothing that I dislike about this product. It works great and has helped us with our customer support issues. We are solving many of our problems related to customer support through this software.

img 1 attached to Chat2Desk review by Luke Liu

ο»Ώ

Pros
  • This is one useful way for businesses such ours without physical locations but still wanting access 24hrs 7 days week via phone call in etc.,to engage directly face 2face instead over email exchanges only.and even better yet..this service offers free trial period before committing full payment upfront unlike some similar platforms offering paid trials..so far good experience overall especially since its FREE!! :)
Cons
  • There are disadvantages