The best thing about this product is its simplicity of use, it's intuitive design makes everything very easy and fast! There are no complex features that can make you confused or lose your time in using them. It provides all basic functions one needs while working from home like tracking leads/opportunities, creating reports etc. I have not found anything negative yet which would be worth mentioning at least so far as my experience goes. You should definitely try out this incredible software if you're looking forward to run an online business successfully without much hassle. Tracking our prospects' information has become easier now since we started using this tool. I like that it is integrated into our CRM, so we can easily pull in data from other systems as well! It's not perfect - sometimes you have to dig through some of the reports- but overall this has been very helpful. The customer service team at DFS are super friendly and always willing to help out when there isn't an immediate answer available online or via email. We've found ourselves using their insights more than any others (beyond what was already provided by our own internal research).