***UPDATE*** 04/22/21 Customer service exceeds expectations. They have contacted me to replace my purchase. Thanks very much! Please note that I read these reviews so I feel I have to contribute. I didn't want to take anything out of an unsatisfactory review. It's nice to know that some sellers read our reviews and take them seriously. Thank you again, CALLES! I waited a few weeks before confirming the review to ensure the headset continued to work well. I work remotely. Instead of waiting a month for a headset ordered through my employer, I bought it in a hurry. I've had these for a little over a month. Started closing a few weeks ago. Otherwise they work fine. Noise reduction, volume control are good when there is no short circuit. Comfortable to wear.
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