Faveo has helped us manage customer service requests in a simple manner.The interface is very user friendly and is very easy to use.There is no downtime in the system that I have noticed in the last 2 years that we have been using Faveo. The support team is very responsive and always help us resolve our queries. I really want to recommend Faveo to everyone who want to have a customer service management system. It is a very reliable option and is easy to use for all types of teams. The dashboard view of our service request is very useful. This is the only feature that I am missing. I wish there was a way to add more fields to the dashboard view. It has been a very good experience with Faveo. It has helped us manage our service requests in a very organized manner.