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Faveo Service Desk Review

4

·

Very good

Revainrating 4.5 out of 5  
Rating 
4.5
Customer Service, Help Desk

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Description of Faveo Service Desk

Faveo service desk software with ITIL / ITSM compliance helps your team stay organized and keep tab on customer service.

Reviews

Global ratings 4
  • 5
    2
  • 4
    2
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 4 out of 5

Very efficient Customer Service Management Software

Faveo has helped us manage customer service requests in a simple manner.The interface is very user friendly and is very easy to use.There is no downtime in the system that I have noticed in the last 2 years that we have been using Faveo. The support team is very responsive and always help us resolve our queries. I really want to recommend Faveo to everyone who want to have a customer service management system. It is a very reliable option and is easy to use for all types of teams. The dashboard

Pros
  • Easy, User friendly Interface.
  • Dashboard View
  • All my tickets are listed here so it helps me keep track easily without accessing each separate ticket individually or entering into different tabs etc.It's just one click away from your email inbox :) which makes things easier while working as per priority wise.Very interactive UI ,Easy navigation between various screens/tabs & dashboards /logs.etc..and great UX designs !!!
Cons
  • Nothing at this

Revainrating 5 out of 5

Very useful and effective customer service software

The best part is that it's very easy to use, especially for those who are new in this field of work! It has been extremely helpful as I have never used any other tool like this before! There isn't anything at all i dislike about faveo - they've really made an excellent product which makes my life easier when dealing with customers or clients regarding their tickets/issues. This saves me time because now instead of going through each ticket one by one, I can just go straight into "My Tickets"…

Pros
  • Very user friendly interface
  • Can easily assign tasks within seconds from different channels.
  • Has builtin chat function
  • Allows you quickly view your own history without having multiple tabs open up simultaneously
Cons
  • There are disadvantages

Revainrating 4 out of 5

Very efficient Customer Service Management Software

Faveo has helped us manage customer service requests in a simple manner.The interface is very user friendly and is very easy to use.There is no downtime in the system that I have noticed in the last 2 years that we have been using Faveo. The support team is very responsive and always help us resolve our queries. I really want to recommend Faveo to everyone who want to have a customer service management system. It is a very reliable option and is easy to use for all types of teams. The dashboard

Pros
  • Easy, User friendly Interface.
  • Dashboard View
  • All my tickets are listed here so it helps me keep track easily without accessing each separate ticket individually or entering into different tabs etc.It's just one click away from your email inbox :) which makes things easier while working as per priority wise.Very interactive UI ,Easy navigation between various screens/tabs & dashboards /logs.etc..and great UX designs !!!
Cons
  • Nothing at this

Revainrating 5 out of 5

Very useful and effective customer service software

The best part is that it's very easy to use, especially for those who are new in this field of work! It has been extremely helpful as I have never used any other tool like this before! There isn't anything at all i dislike about faveo - they've really made an excellent product which makes my life easier when dealing with customers or clients regarding their tickets/issues. This saves me time because now instead of going through each ticket one by one, I can just go straight into "My Tickets"…

Pros
  • Very user friendly interface
  • Can easily assign tasks within seconds from different channels.
  • Has builtin chat function
  • Allows you quickly view your own history without having multiple tabs open up simultaneously
Cons
  • There are disadvantages